Frequently Asked Questions

Standard mailboxes have a 2–3 week turnaround. Anything with Backlit LED Numbers is 3–4 weeks, and VaultBox package boxes are 10–12 weeks. Please contact us if you need it sooner :)

We offer free FedEx/UPS Ground shipping!

Yes — contact us with your order # and the change you need. If production hasn't started, we'll update it.

Your mailbox arrives fully assembled — you just insert it into the ground and secure it with the provided screws. See our full Install Instructions for step-by-step guidance.

Yes, we provide professional installation services for a fee of $499 for all standard mailboxes. Our team will ensure that your mailbox is installed correctly and securely, giving you peace of mind.

Absolutely! Just put the paint color code in your order notes and we'll match it. We will send you a mockup to approve before your order is sent to production.

Yes, we offer custom mailbox designs to meet your specific needs and preferences. Just send us a message :)

Yes! After your order is placed, we send a mockup for your approval to ensure everything looks perfect before production begins and before the mailbox ships.

If you prefer to see a mockup beforehand, you can also request one before placing your order — we're happy to help you visualize the design.

Depending on the design, we use 5", 6", 8", 10", 12" numbers — most numbers are available in the colors below.

Number Colors:
- Black
- Nickel (silverish)
- Gold
- White

Light Options:
All mailboxes come with solar lights. The lights can be a warm, neutral, or cool light setting.

We also have Backlit LED Numbers available for any mailbox as an upgrade option here.

All of our mailboxes are designed to meet USPS specifications. We can provide a spec sheet that outlines the approval details, which can be helpful for HOA approvals or other requirements. Wall-mounted mailboxes are typically intended to be installed near the home — not at the curb — so if you're unsure which style is best for your property, feel free to reach out and we'll point you in the right direction.

Our mailboxes are crafted from high-quality materials, including durable metals and weather-resistant finishes: treated wood, exotic hardwood, composite, tile, stucco, aluminum, and more. This ensures longevity and protection against the elements, making them a great addition to your home.

We stand behind our quality. All mailboxes include a 1-year warranty for defects and solar lights. Not covered: impact, misuse, or extreme weather. Honestly, even if it's past a year, reach out — we care about our customers and will always try to make it right.

Within 1 business day, often sooner. Call or text us at (561) 608-0301 for the fastest response.